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Smart Auto Repair |
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Heath's Auto Service Inc.
1840 W. Kaibab Lane
Flagstaff, AZ 86001
V: 928-214-8150
F: 928-214-8117
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Take Control of Service & Repair
- Do your homework, ask friends and associates for recommendations.
- Follow the servicing recommendations of your owners manual.
- Put it in writing, list problems in detail; unusual noises, smells, changes in performance, etc.
- Stick with one facility, cultivate a good relationship, and allow the shop to maintain complete records on your vehicle.
When You Take Your Vehicle In
- Go over your list of problems with the service advisor.
- Be sure the work order/estimate that is created covers all the issues you have with the vehicle.
- Ask questions, be sure you understand what is being proposed as work to be done and steps to be taken.
- Don't force the service advisor into an on-the-spot diagnosis, in most cases diagnosis time will be needed before an accurate estimate of final costs can be given.
Before You Leave Your Vehicle
- Stay in touch, inform the shop of a valid phone number to reach you during the day.
- Clarify the policy on guarantees and payment.
Following Your Visit
- If you are happy with how you were treated, let the shop know!
- Tell others about your experience. Good shops depend on referrals.
- Resolve problems, don't rush off to another shop. Discuss the problem with the manager or owner - 95% of all problems are due to faulty communication. Good businesses understand the value of your business and will go out of their way to resolve a problem.
- Keep all your vehicle repair paperwork in a file. It's a method of staying on top of your vehicle's needs, and an excellent tool when you sell the vehicle.
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